Privacy Policy

Name: Flexi Removals
Rating: 5

1. Who We Are

Flexi Removals Ltd is a removals and storage company operating across the UK.

Registered Address: 35 Ash Lane, Great Harwood, Blackburn, England, BB6 7NU
Company Number: 11116048
Email: help@flexiremovals.co.uk
Phone: 01772 382582

2. What Information We Collect

We may collect and process the following personal data:

Name
Email address
Phone number
Current and new addresses
Move date
Details about your move
Information provided in message/enquiry forms
Payment details (handled securely via third parties)
Website usage data (such as IP address and browsing behaviour)

3. How We Collect Your Data

We collect data when:

You complete a contact or quote form on our website
You contact us via phone, email or WhatsApp
You request a quote or book a service
You use our website (via cookies and tracking tools)

4. How We Use Your Data

We use your information to:

Provide quotes and deliver removals or storage services
Contact you regarding your enquiry or booking
Manage customer records and job details
Process payments
Improve our website and services
Send follow-up communications and marketing (where appropriate)

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Contract – to provide services you request
Legitimate interests – to manage and improve our services
Consent – for marketing communications and non-essential cookies

6. Marketing Communications

We may contact you by email with relevant updates, offers or services.

You can unsubscribe at any time by contacting us or using the unsubscribe link in emails.

7. Sharing Your Data

We do not sell your data.

We may share your information with:

Payment providers (e.g. GoCardless)
CRM systems such as I-MVE
IT and website service providers

We will only share your data with third parties where necessary or with your explicit consent.

8. Storage Customers

For storage services, we retain customer records including:

Contact details
Stored goods information
Agreements and documentation

This information is required to manage your storage unit and fulfil legal obligations.

9. CCTV & Security Monitoring

Our premises are protected by 24/7 CCTV and monitored alarm systems.

CCTV may record images of individuals on-site for the purposes of:

Security
Crime prevention
Safety of staff and customers

This data is stored securely and only accessed when necessary.

10. Data Retention

We retain personal data only as long as necessary:

Enquiries: up to 12 months
Customers and transactions: up to 6 years (for legal and accounting purposes)
Storage customers: for the duration of storage and a reasonable period after

11. Data Security

We take appropriate measures to protect your data, including:

Secure systems and software
Restricted access to information
Trusted third-party providers

12. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Withdraw consent at any time

To exercise your rights, contact us using the details above.

You can also lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Children’s Data

Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from children.

14. Changes to This Policy

We may update this policy from time to time. Please check this page periodically.